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  • After the liquidation of my old brokerage firm began, I received a notification that my account had been transferred to another brokerage firm. Should I still file a claim?

    Yes. Even if you receive notice that your account has been transferred, you must file a claim with the Trustee. The Trustee will take the account transfer into account when reviewing/determining claims.
  • How should I submit my claim form to the trustee?

    We strongly recommend that your Client Claim Form be submitted electronically to the Trustee. If you submit electronically, you will receive an acknowledgment email.
  • I am a seller/service provider/landlord of a brokerage firm. What claim form should I submit?

    Sellers, service providers, landlords, and others with claims not arising from a broker-buyer relationship should file a general creditor claim.
  • I did not receive a claim form. What should I do?

    Instructions for filing a claim electronically or the ability to print a written claim form for open cases can be found on the website. If you would like a copy of the claim form sent to you, please contact us.
  • I don't understand how to complete the claim form. Where can I get help?

    Each claim form is accompanied by a set of instructions. If you still have questions after reading the manual, you can contact us.
  • I made a mistake in the application form. What should I do?

    Submit a signed written statement to the Trustee explaining the error. You may complete a new customer claim form, but please indicate that this is an amended form.
  • I think I've been a victim of a scam. My brokerage firm convinced me to buy the stock, which went down sharply. Can the Trustee get my original investment back?

    Yes, if CIH will find out during the audit that the recommendations of the broker were given intentionally for the loss of your funds or acts of pressure were carried out on the client.
  • If my account is transferred, how long will it take for me to regain control of my account?

    Each liquidation proceeding is different. In some cases, the Trustee may transfer accounts in as little as one to three weeks. However, if the records of a defunct brokerage firm are in disarray, or if for some other reason it is not possible to transfer your account to a financially healthy brokerage firm, the process may take longer. Filing a claim in a timely and correct manner with all the necessary documentation will help expedite the process of reviewing/resolving the claim and returning your assets to you.
  • Do I need to provide original documents when filing a claim?

    You should never submit original documents to CIH. When filing a claim electronically, you will upload electronic copies of documents and only those necessary to verify and locate your account.
  • What are "customer-named securities"?

    “Net Worth” is the cash and securities held by the broker for the client, minus any amount the client owes the broker.
  • Will general creditors be paid in my case?

    Each case is individual. The amount of the common property depends on the amount of the firm's assets that the Trustee can collect.